Q: What ticket dispatchers do you integrate with?
A: We currently integrate with a wide range of dispatchers, including American Home Shield, LG (GSFS+), Midea, National Service Alliance, Samsung (GSPN), ServiceBench, ServicePower, and various extended warranty providers.
Q: What parts manufacturers do you integrate with?
A: Our platform integrates with Encompass, LG (GSFS+), Marcone, ReliableParts, and Samsung (GSPN), allowing you to streamline parts management.
Q: How extensive are your integrations?
• Ticket dispatchers: We integrate ticket retrieval, customer and product information, problem descriptions, comments, repair status updates, and other API-linked details. Users can also submit and view claims directly in the platform for LG (GSFS+), Samsung (GSPN), ServiceBench, and ServicePower tickets.
• Parts manufacturers: We integrate parts ordering, receiving, tracking updates, inventory management, and price comparisons. (Note: Parts returns for LG (GSFS+) aren’t currently supported due to API limitations.)
• Communication platforms: We support SMS, MMS, and calls from Twilio, SMS via OpenPhone (QUO), and SMS & calls from RingCentral.
• Payment platforms: We support checks via iWallet, and credit card processing through Square, Clover, and Stripe.
Q: What are EarlyRepair’s core features?
A: EarlyRepair is an all-in-one FSM platform designed to eliminate portal switching. You can manage tickets, schedule appointments, order and track parts, process in-warranty claims, communicate with customers via SMS/call, receive payments, and more — all from a single platform.
Q: How long does it take to migrate tickets?
A: Ticket migration typically takes 2–5 days. Most of the time depends on response times from the integrated services; the actual migration process is quick.
Q: Are there contracts, training fees, or initial costs?
A: No. We operate on a month-to-month basis. There are no extra fees for training, ticket migration, licensing, or startup.
Q: How much does EarlyRepair cost?
A: Pricing is based on the number of active users (Admins, CSRs, Technicians) and ranges from $30–$50 per user per month.
We also offer three optional paid add-ons:
• EarlySMS – automates SMS messages to customers based on ticket status.
• Customer Portal – a custom portal for customers to check repair status, enter product information (future), and schedule appointments (future)
• Credit Card Processing
• Vehicle Tracking – for fleet and route management.
Communication services, if used, are billed directly by the provider.
Q: What reports are available?
A: EarlyRepair offers 20+ reports, with additional custom reports available upon request. Examples include:
• FTF, LTP, TAT
• Daily Activity Reports
• Technician Activity Reports
• Overall Performance Dashboard
• Payment Reports
• Compensation Reports
Q: Is EarlyRepair built specifically for appliance repair?
A: Yes. EarlyRepair was built from the ground up to support appliance service centers of all sizes, from 3 technicians to 150.
*Note: When you cannot find question that you wanted, send an email to support@earlyconnect.com